You can ask us to delete your account whether or not you still have the app installed, and whether or not you can sign in.
If you can still sign in
The quickest route is in the app or the portal: open your account from the avatar in the top corner and choose Delete account. It reaches the same place as the form below.
If you cannot sign in, or you have uninstalled the app
Fill this in and we will take it from there.
What happens next
- Someone from our office contacts you to confirm the request is really yours. We
ask for the company because this form answers the same way whether or not the
address matches an account — so the company name is what lets us tell a real
request from a guess. Accounts are opened by us for commercial customers, so we verify before removing anything.
- We then delete your sign-in and personal details: your name, email address, phone number, username, and the device identifier used to send you notifications.
- We keep the records we are legally required to keep — completed services, work orders and invoices belonging to the company you worked for, along with the tax and billing records attached to them. Those belong to the business account, not to your personal login, and deleting your access does not delete the company's service history.
- If your company is closing its whole account, tell us in the box above and we will handle both together.